UND ITSS
Why is some of my mail returned as undeliverable with a "We don't relay" message?
This message is the result of security installed on the U-mail server. If you are sending to a non-nodak.edu address AND you are using a 3rd Party ISP (e.g. AOL, USWest, Infinet etc.) your mail will be returned to you with this message. Due to a server upgrade in April, we now have additional work arounds if you are using IMAP. Note: If you are dialing into UND's modem pool, or using a computer on the campus network, this does not affect you.
 
  • Configure your e-mail software using the SMTP (outgoing server) of your ISP vs. und.nodak.edu. You may need to check with your provider for this information (typically it is the part after the @). Note: some ISP's (e.g. AOL) do not have an SMTP.

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  • The following software includes a feature to authenticate with the U-mail server which will allow you to send mail to any address: Netscape Communicator (Messenger), Outlook Express (Windows only), and Eudora 4.3. Instructions for setting this feature follow.

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    • Netscape Communicator - no setup in addition to configuring for U-mail is required.
    • Outlook Express - Windows  - Select the Tools menu, then Accounts, click the Mail tab, Select the Account, then click Properties. Once the Properties window opens, choose the Servers tab, and check the box under Outgoing Mail Server called "My server requires authentication" (if you click the Settings button the option entitled "use same settings as my incoming server" would typically be used).
    • Eudora 4.3 - Windows - Select the Tools menu, then Options, select the Category "Getting Started" (or "Sending Mail"), be sure to check the "Allow Authentication" checkbox.
    • Eudora 4.3 - Macintosh - Select the Special menu, then Settings. Choose the Category "Sending Mail", be sure to check the "Allow Authorization" checkbox.

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