As of December 2002, trouble tickets can be transferred between Action Request System (HECN help desk software) and Heat (ITD help desk software). This feature is available for ITD, NDSU, UND, and EduTech. Work is in progress to add IVN to this process. For all other institutions, please continue to call the host site you normally call to have a trouble ticket opened. The host site will open the ticket to ITD if necessary. Transfer of trouble tickets among sites allows for better reporting and tracking of state network problems.