David Levenseller has accepted the position of ITSS Help Center Leader. David has 20 years of IT experience. He came to UND ITSS in May of 1990. He has been at the Help Center since 1992. David was involved in the selection of our current help desk software and helped implement many of the practices used at the Help Center today.
In his new role, David will work with UND students, staff, and faculty to shape Help Center services. In addition to his ITSS responsibilities he will also work with state campuses, state agencies and K-12 on help desk issues. Some of the projects he will be involved in are the State Distance Ed help desk, PeopleSoft help desk and the possible migration to PeopleSoft CRM for help desk purposes.