Search Options Increased on NDUS Help Center Application(Remedy)

by

Donna Bonderud




Maintenance was performed on January 16 and 17, 2005 to enable searching on long character and diary fields. On the NDUS:HelpDesk form, the fields affected are the Details, and Work Log on the Customer Information tab and the Modified by ID on the Time Information tab. This update was done to allow searching by these fields as they were unable to be searched in previous versions.

Detailed information is outlined in a document on the NDUS Help Center web page at http://www.helpcenter.nodak.edu/helpdesk. Click on Manuals, click on Chapter 13 Searching Diary and Character Fields.

This maintenance applies to client users only. Web pages for ticket submittal are not affected.

Please contact the NDUS Help Desk at 1-866-457-6387 with questions or problems.